With the Chatbot Builder, you can create simple and efficient chatbots or build virtual assistants for your customer communication via messaging apps without any previous knowledge in programming. The Chatbot Builder is a central feature of our Messenger Communication Platform and is free for our customers. Best practice chatbots for customer service in 1st level support.Create a customer service chatbot in no time with our Chatbot Builder.This article is about how you can create such a chatbot with our Chatbot Builder. Simple messaging app chatbots, which are to be used in customer communications, must be able to answer recurring questions and, in the case of more complex or individual questions, forward them to the right service employee. For most of the use cases, there is no artificial intelligence required! What is necesary instead is a clear concept with defined objectives: what the chatbot should be able to do, to which questions it should give answers and that it remembers which questions it could not answer (which at the same time means that you immediately know which further dialogue options still have to be integrated in the future).Very few companies are able to provide the necessary resources. Creating AI-supported chatbots or virtual assistants are complex and cost-intensive.Two reasons why artificial intelligence has little to do with chatbots Very few of the chatbots used today on messaging apps such as WhatsApp, Facebook Messenger, Telegram, Viber, Notify & Co. When it comes to chatbots, most people immediately think of artificial intelligence, which is first and foremost about the automation of dialogs. How can you meet this challenge so that your customer service is successful and efficient? With our free Chatbot Builder, you can quickly create effective chatbots or virtual assistants that make your customer service more efficient – and you don’t need any prior programming knowledge. The remaining 20% are complex and have to be pre-qualified and assigned to the right person. 80% of customer inquiries come back again and again (FAQs). Customer service sure means a lot of work.
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